Returns & Refunds

RETURNS POLICY

Returned items must comply with our returns policy:
  •  Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  •  Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  •  When trying on footwear, please take care not to mark the soles or damage the shoe box.
  •  If an item has a [LABOUTIQUE] security tag or brand tag attached, it must be returned with the tag in its original position.
  •  Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
  •  Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
  •  Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
  •  Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
  • Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

    RETURNS PROCESS

    Free Returns Pick Up

    We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy. Your returned item must arrive at the[LABOUTIQUE] no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant [LABOUTIQUE] partner’s location within 14 days.

    To book a free returns pick-up:

    Go to 'My Orders & Returns' in your account. Choose a return and select the item(s) for return. Confirm your pick-up address and a convenient collection time. We will send you a collection confirmation email with all the details you need to complete the return. If you are returning items to multiple products, you will need to request a separate collection for each one in your [LABOUTIQUE] account. Please note, we can only offer a free returns pick-up from the same destination your order was delivered to.

    What happens next?

    Prepare your package with the documents enclosed in your order Place the item(s) with all the original packaging inside the [LABOUTIQUE] box and leave it open for the courier to check the contents. Attach the Return Label (shipping waybill) and a signed Return Note to the outside of your [LABOUTIQUE] box and hand the courier the spare copies of both documents.

    Cancelling an order

    Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional ChargesRegulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the [LABOUTIQUE]. Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.